FAQ

From Monday to Friday, 9:00am to 18:00pm, only except legal holidays.

Generally you can get reply within 12 hours during working time.

TianyuLink offers a diverse range of communication products, including fiber optic cables, connectors, patch cords, copper cables, distribution frames, and cabinets. Our products are designed to be compatible with a wide range of industry-standard networking equipment and configurations.

TianyuLink team is always ready to help. We tailor our products & solutions to fit your unique needs, ensuring seamless connectivity that suits your budget.

TianyuLink places a strong emphasis on quality and reliability. Our products undergo rigorous quality control processes and adhere to industry standards.

For manufacturing, we are ISO certified to ensure the production & operation meet stringent quality,safety and environment requirements. For products, we have 3C,CE,RoHS,UL,ANATEL etc. for different markets. We can support on specified certifications if needed.

For standard products, price list is always available. For customized products and solutions, pricing varies depending on the product and your customization requirements. Please request a quotation from our sales team, and they will provide you with pricing details based on your specific needs.

We accept a range of payment methods, including L/C,Credit Cards, bank transfers, and online payment platforms Paypal,Payoneer etc.. For bulk or recurring orders, we can discuss customized payment terms to accommodate your business needs.

For sample/trial order, generally it takes 3~5 working days if in stock. For batch order, it usually takes 5~21 working days. To place an order, simply contact our sales team or visit our online store. Lead times can vary based on product availability and customization. Our team will provide you with estimated lead times when you place your order.

We are glad to offer samples for testing & approval.

We provide a full range of services including but not limited to technical before, during and after sales. Our products come with a standard warranty that varies by product type. Contact our support team for warranty details and technical assistance.

Our products are designed to be versatile and compatible with various network configurations, including Ethernet, fiber-optic, and copper-based systems. We provide solutions suitable for small-scale and enterprise-level networks.

TianyuLink products are scalable, allowing you to expand your network as needed. We continuously innovate to ensure our products are compatible with emerging technologies and can accommodate future upgrades.

We offer international shipping services. Shipping costs and delivery times vary by location and order size. Our sales team will provide you with shipping details when you place your order.

We offer 2-year money back warranty for fatal defective product quality issue.

We have a portfolio of satisfied customers who have successfully implemented our products. Contact our sales team, and we can provide references and case studies relevant to your specific industry and needs.

TianyuLink is committed to environmental responsibility. We adhere to sustainable manufacturing practices and are dedicated to reducing our carbon footprint. Many of our products are designed with sustainability in mind.